Refund Policy

Return Policy – Deo Medical

Effective Date: 20 Feb, 2025

At Deo Medical, we strive to ensure customer satisfaction. If you're not completely happy with your purchase, you may return it under the following conditions:

1. Eligibility for Returns

• Items must be unused, unopened, and in their original packaging.
• Returns must be requested within 5 days of delivery.
• Certain products, such as personal care items and opened cosmetics, are non-returnable for hygiene reasons.

2. Return Process

• Contact us at nirala02@gmail.com with your order details.
• Once approved, ship the item back to us at the provided address.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund & Exchange

• Refunds will be issued to the original payment method after inspection.
• Exchanges are available for defective or damaged products.

4. Exceptions

• Sale items and gift cards are non-returnable.
• Products damaged due to misuse are not eligible for returns.